Managed IT & Security
Full device and identity protection, scoped to what's on your network and who's using it. Choose a tier that matches your risk profile and compliance needs — every tier includes monitoring and remote support, with security and coverage increasing as you go up.
Watch
The break/fix safety net. Monitoring and remote access, no security stack, labour billable.
Essentials
Fully protected, pay-as-you-go. Complete security stack, remediation billed hourly.
Managed
Our standard offer. Adds identity protection, remediation labour included.
Complete
The regulated-client package. Adds SIEM and Essential Eight compliance reporting.
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| What's included | Watch | Essentials | Managed | Complete |
|---|---|---|---|---|
| RMM monitoring & alerting | ✓ | ✓ | ✓ | ✓ |
| Remote access | ✓ | ✓ | ✓ | ✓ |
| Managed antivirus | — | ✓ | ✓ | ✓ |
| Patch management | — | ✓ | ✓ | ✓ |
| DNS filtering (web protection) | — | ✓ | ✓ | ✓ |
| EDR — endpoint detection & response | — | ✓ | ✓ | ✓ |
| ITDR — Microsoft 365 identity protection | — | — | Per user | Per user |
| Remediation labour included | — | — | ✓ | ✓ |
| SIEM — security logging & event management | — | — | — | ✓ |
| Compliance reporting (Essential Eight) | — | — | — | ✓ |
What We Cover
Every device on your network — protected and maintained.
Computers
Desktops and laptops. Monitored, patched, and protected end-to-end — the security stack scales with your chosen tier.
Servers
Physical or virtual, on-site or in the cloud. Higher-stakes assets get the same protection stack as workstations, plus priority attention.
Network Devices
NAS, printers, routers, firewalls, and UPS units. Monitored and maintained at a consistent standard regardless of tier — appliances don't need endpoint security, but they do need to stay online.
Identity & Microsoft 365 Protection
Devices are only half the picture — the other half is who's logging in, and from where. Identity and Microsoft 365 protection (ITDR) guards against account compromise, phishing, and unauthorised access to your business email and files, available from the Managed tier upward.
On our Complete tier, this bundle extends further to include Microsoft 365 backup and security awareness training — so your data is recoverable and your team is your first line of defence, not your weakest link.
Coverage is priced per user, so it scales cleanly as your team grows or shrinks.
Add-ons
Data Backup
Server, M365 and NAS data, cloud-backed. Volume-based, billed on protected GB.
Compliance & Security Reporting
Essential Eight reporting for clients not on Complete, or for additional sites.
Password Management
Optional on any tier. Business password vault per licensed user.
Not sure which tier fits?
Get a tailored quote based on your devices, users, and compliance needs.
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