Privacy Policy

1. Introduction

GeekStuff ("we", "us", "our") is committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This policy explains how we collect, use, store, and disclose personal information in the course of providing IT support and managed services.

2. Information We Collect

We may collect the following types of information:

• Contact details — name, email address, phone number, business name
• Enquiry and support request content submitted via our website or ticketing system
• Technical information relating to systems and devices we manage or support, where necessary to deliver our services
• Billing and account information for clients under service agreements

3. How We Use Your Information

We use personal information to:

• Respond to enquiries submitted through this website
• Provide, manage, and improve our IT support and managed services
• Communicate with clients about tickets, service delivery, and account matters
• Meet legal and regulatory obligations

We do not sell or trade your personal information. We do not use your information for marketing purposes without your consent.

4. Contact Form Submissions

When you submit an enquiry through our contact form, the information provided (name, email, and message) is sent directly into our internal support ticketing system so a member of our team can respond. This information is retained as part of our client and enquiry records.

5. Disclosure of Information

We do not disclose personal information to third parties except where required to deliver a service you have requested, where required by law, or with your consent. Any third-party service providers we use (such as hosting or ticketing platforms) are contractually required to handle information securely.

6. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, including technical and organisational security measures appropriate to the nature of the information held.

7. Access and Correction

You may request access to, or correction of, personal information we hold about you by contacting us using the details below.

8. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "last updated" date.

9. Contact Us

If you have questions about this policy or how we handle your personal information, please get in touch.